At a glance
Customer
Castle Trust Bank
Location
Basingstoke, United Kingdom
Serving
Employees at Belvedere House, Basing View
Scale
85 spaces across two sites (30 + 55)
Sector
Specialist bank — savings, mortgages & retail finance
| Before Wayleadr | With Wayleadr | |
|---|---|---|
| Space allocation | Manual spreadsheet + card sharing | Automated, app-based booking |
| Occupancy | Under 50% — spaces sitting empty | 80% and rising |
| Entry & exit | Shared physical access cards | Integrated barrier access |
The Challenge
A guaranteed parking spot was a prized benefit at Castle Trust Bank — and a pain point: lack of parking was cited in Glassdoor reviews by current and former employees. Two parking sites, barrier-gate access cards, and demand that far exceeded supply made manual management unsustainable.
“We literally had 55 spaces that were empty – that we couldn’t use.”
Hybrid working made it worse. Employees with guaranteed spaces came in only a few days a week but wouldn’t give them up in case their plans changed — while coordinating shared access cards by hand became impossible. Spaces sat idle as other employees clamoured for somewhere to park.
The Solution
Wayleadr digitized and automated every aspect of employee parking — from entry and exit through to allocation.
Priority Booking for Hybrid Schedules
Priority users reserve spaces only for the days they’re actually in the office — requests in Friday morning, confirmations by the afternoon.
Barrier Integration, Bank-Grade Security
Seamless integration with the barrier-gate system, meeting the security standards a bank requires.
Everything in the App
Employees manage their own parking from their phones — booking, releasing, and entry, with no physical cards to share.
Usage Monitoring and Enforcement
Occupancy tracking and misuse monitoring — including illegal parking from neighbouring companies — replaced the manual spreadsheet.
The Results
From under 50% occupancy to 80% — with every employee able to park when they actually need to.
80% Occupancy and Rising
Starting from less than 50%, Castle Trust Bank reached an 80% occupancy rate — expected to climb further as more employees return to the office.
A Space When You Need One
Employees who feared losing their guaranteed spot found their fears unfounded: everyone who needs a space gets one.
No More Card Juggling
Digitized entry and exit ended the coordination headache of shared physical access cards — now run through Wayleadr’s digital access control.
A Scalable Return to the Office
As attendance grows, allocation is no longer a headache — the system flexes with demand.
“When there was a change at the beginning, there was a bit of nervousness about it. But then employees realized that they can still park and it was not a hassle. They had the space when they needed it. Change is always unsettling to some at first, but when they realize it’s working, it’s fine. The fact that everything was done on an app, it was so easy.”
Sue Kitley, Castle Trust Bank
Ready to modernise parking for your organisation?
Whether you manage five spaces or five thousand, Wayleadr helps you turn underused parking into a flexible, data-driven programme that works the way your people actually work.
