What makes a good facilities manager?

Summary

  • A facility manager is responsible for the upkeep, maintenance, and management of a commercial or residential property.
  • Among the many skills required, a good FM should have flexibility, communication skills, compassion and managerial skills.

Good facilities managers are the ones who keep everything running smoothly and make sure that their workplace is functioning optimally.

What is a facility manager?

A facility manager is responsible for the upkeep, maintenance, and management of a commercial or residential property.

Their job can include everything from ensuring that the building is up to code and that all the systems are running smoothly, to dealing with customer service issues and managing staff.

Here are some of the responsibilities that a facilities manager may have to undertake:

  • Providing excellent customer service;
  • Monitoring and maintaining the condition of the property;
  • Preventing and resolving any maintenance or repair issues;
  • Overseeing the janitorial staff and other building service contractors;
  • Ensuring that all health and safety regulations are met;
  • Managing finances and budgeting for repairs and renovations;
  • Coordinating with other departments to ensure that everyone is on the same page;
  • Giving cultural direction and defining the workplace experience.

As you can see, being a facility manager is no easy feat. So, what qualities make a good facility manager?

Key skills of a facilities manager

Communication

A good facilities manager must be able to communicate effectively with a wide range of people, from building maintenance staff to senior managers.

They need to be able to give clear instructions and updates and deal with any concerns or complaints that come their way.

Remember, communication isn’t just about speaking. It’s also about listening. They have to pay attention to what others are saying, so they can resolve any issues quickly and efficiently.

Organization

A good facilities manager needs to be highly organized. There are many moving parts in any workplace, and it’s their job to keep track of them.

This means having a good system for maintenance requests, keeping on top of inventory, and scheduling repairs and renovations as needed.

Flexibility

A good manager needs to be able to adapt and roll with the punches.

If a pipe bursts or the power goes out, they need to be able to think on their feet and come up with a plan. The ability to think outside the box and come up with creative solutions is valuable in this field.

Leadership

A good facilities manager is a leader. It entails being able to motivate and inspire their team to do their best work. It also means handling conflict and resolving issues quickly and efficiently.

If they can take charge when necessary and get everyone working together towards a common goal, they’ll be a successful.

Composure

There will be times when everything is going wrong. The heating system fails in the middle of winter, or there’s a flood in the office. It’s important to stay calm under pressure and think clearly to come up with a solution.

They must keep their head when things are falling apart around them, so they’ll be able to get through anything.

Compassion

It’s important to be understanding and compassionate towards employees, customers, and anyone else you come into contact with while working in this position.

Everyone has different needs, and it’s part of a FM’s job to find a way to accommodate them. Otherwise, they’ll quickly find themselves at odds with the people they’re supposed to be helping.

Knowledge

To be a good facilities manager, it’s also important to stay up-to-date on industry changes and developments.

That way, they can ensure that their workplace is always compliant, running smoothly, and keeping up with the competition.

Culture

According to Gallup’s State of the Local Workplace, a company can lose up to $7 trillion due to employees being disengaged at work. Thus, a good facilities manager understands the importance of workplace culture and helps creates an environment that employees want to be a part of.

Sustainable

Carbon footprints, energy-efficient buildings, and “green” initiatives are becoming increasingly important. A good facilities manager is up-to-date on the latest sustainable practices and incorporates them into the workplace.

Strategic

A facilities manager needs to see how all the pieces fit together and make decisions that will benefit the company as a whole.

Management

Of course, they’ll need excellent management skills to be a good facilities manager. This includes everything from budgeting and financial planning to project management and team building.

These are just a few qualities that make a good facilities manager. If they have these skills, they’ll be well on their way to success in this field.

Wayleadr’s last mile automation software offers those in this position the opportunity to incorporate green initiatives, increase the morale of staff and change the culture around the office.

To find out more, click below for a free demo.

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A nice view of the city of Sydney from the harbour bridge

NEW YORK CITY, NY / July 8, 2024 / Wayleadr, the trailblazing force behind Arrival Solutions, proudly announces its strategic expansion into the Asia-Pacific (APAC) region. This significant milestone marks a new chapter in Wayleadr’s mission to revolutionize employee arrival experiences worldwide.

Wayleadr has a proven track record of transforming parking and space management for prestigious clients such as Uber, OpenAI, Riot Games and L’Oréal. With its innovative platform, Wayleadr cuts administrative tasks by 50 hours per month and boosts parking availability by up to 40%, effectively addressing the challenges of employee parking and improving space utilization.

Garret Flower, CEO of Wayleadr, shared his enthusiasm for the expansion: “We see the future, and it’s about making the complex simple. Wayleadr’s expansion into the APAC region isn’t just a business move; it’s a mission to bring seamless, efficient, and sustainable arrival solutions to a rapidly urbanizing world. Our goal is to transform every journey, eliminating guesswork and frustration, so people can focus on what truly matters. Imagine this, every minute saved in arrivals is a world of possibilities elsewhere.”

As an Arrival Solution, Wayleadr empowers enterprise organizations by providing a seamless, all-in-one arrival experience for employees. Wayleadr’s platform leverages real-time data and predictive analytics to streamline parking allocations, reduce congestion, and enhance employee experiences with features such as online booking for parking, desks, and meeting rooms, as well as automated access control. The company also supports green parking initiatives by managing electric vehicle (EV) charging stations and promoting carpooling (Wayleadr).

The APAC expansion will involve setting up regional offices and forming strategic partnerships to meet the diverse needs of Wayleadr’s enterprise clients in the region, as well as cities and companies across Asia and the Pacific. This initiative aims to help businesses optimize parking spaces, enhance employee satisfaction, and promote greener urban environments through Wayleadr’s advanced arrival technologies (Wayleadr).

For media inquiries, please contact:
Amy DeCicco
E: [email protected]
P: 908-578-8597

Employee morale and productivity are crucial factors in determining an organization’s success. As technology continues to shape our work environments, the tools we use daily play a significant role in how we feel about our jobs and how efficiently we perform them.

A well-integrated tech stack can be a game-changer for organizations, transforming the way employees work and boosting both satisfaction and output. This blog post explores how upgrading your tech stack can lead to happier, more productive employees and a more successful business.

Understanding the Tech Stack

A tech stack, in the context of a business environment, refers to the collection of technology tools, software applications, and digital platforms that an organization uses to operate efficiently.

This includes everything from basic hardware like computers and servers to sophisticated software solutions for project management, communication, and data analysis.
A typical tech stack might include:

  • Hardware: Computers, servers, mobile devices
  • Operating systems and productivity software
  • Communication tools: Email, instant messaging, video conferencing
  • Project management and collaboration platforms
  • Customer relationship management (CRM) systems
  • Data storage and security solutions
  • Industry-specific software and applications

In today’s competitive business landscape, having an updated and efficient tech stack is no longer a luxury—it’s a necessity. Companies that lag behind in adopting modern technologies often find themselves struggling to keep pace with more agile competitors.

The Impact of Tech Stack on Employee Morale

Technology plays a significant role in shaping employee satisfaction and morale. When employees have access to modern, user-friendly tools that make their jobs easier, they’re more likely to feel valued and engaged in their work.

Conversely, outdated or inefficient tech tools can lead to frustration and decreased morale. For example, slow computers, cumbersome software interfaces, or unreliable communication tools can cause daily annoyances that accumulate over time, leading to stress and dissatisfaction.

Uber Case Study

Companies that invest in modern, intuitive technologies often see a boost in employee engagement and satisfaction. A prime example of this is Uber’s implementation of Wayleadr’s all-in-one Arrival solution at their Mission Bay office. Facing parking challenges with 3,500 employees competing for just 465 spots, Uber implemented a reservation system using Wayleadr’s allocation algorithm. This allowed employees to secure parking spots in advance, significantly reducing congestion and stress around the office.


Angela Genochio from Uber’s Transportation Program noted:

“Wayleadr turned empty parking spots into hubs of efficiency, saved us tons of wasted admin time, and made manual management a thing of the past. Now, we have the insights we need on space utilization, making every space work smarter for us.”

By addressing this daily pain point, Uber not only improved the arrival experience for its employees but also enhanced overall job satisfaction. The solution provided significant financial benefits to employees by saving them daily parking costs in the Mission Bay area, further boosting morale.

Boosting Productivity with the Right Tech Stack

An optimized tech stack can streamline workflows and dramatically improve efficiency. By automating repetitive tasks, facilitating seamless communication, and providing easy access to necessary information, the right tech tools can help employees focus on high-value work.
Some specific tech tools that can enhance productivity include:

  • Project management software like Asana or Trello for better task organization
  • Communication platforms like Slack or Microsoft Teams for quick, efficient messaging
  • Automation tools like Zapier for connecting different applications and automating workflows
  • Cloud storage solutions like Google Drive or Dropbox for easy file sharing and collaboration

Data analytics tools also play a crucial role in productivity enhancement by providing insights that help in decision-making.

Key Considerations When Upgrading Your Tech Stack

When evaluating and upgrading a tech stack, businesses should:

  • Assess current pain points and inefficiencies
  • Research available solutions that address these issues
  • Consider compatibility with existing systems
  • Evaluate costs and potential return on investment
  • Gather employee input and feedback

Employee input is crucial in the selection process. After all, they’re the ones who will be using these tools daily. Their insights can help identify which features are most important and which solutions will be most readily adopted.


Training and support are also essential for ensuring a smooth transition and effective use of new tools. Without proper onboarding, even the best technology can go underutilized.
Finally, businesses should prioritize scalability and future-proofing when selecting new tech solutions. The chosen tools should be able to grow and adapt as the company evolves.

The Role of Wayleadr in Enhancing Morale and Productivity

One innovative addition to a modern tech stack is Wayleadr, a smart parking management solution. Wayleadr seamlessly integrates with existing systems to simplify parking allocation and management, addressing a common source of daily stress for many employees.

Wayleadr improves employee morale by:

  • Eliminating the frustration of searching for parking spots
  • Providing a fair and transparent system for parking allocation
  • Reducing commute-related stress and anxiety

In terms of productivity, Wayleadr offers significant benefits:

  • Saves time previously spent on parking-related issues
  • Reduces late arrivals due to parking difficulties
  • Allows employees to start their day on a positive note, free from parking-related stress

Iress, a technology company providing software to the financial services industry saved over £50,000 a year in just one location. In the process, they eliminated time spent on parking administration, and increased employee happiness.


A well-chosen tech stack is more than just a collection of tools—it’s a strategic asset that can significantly enhance employee morale and productivity. By streamlining workflows, facilitating better communication, and eliminating daily frustrations, the right technology can transform the work experience.

By investing in a thoughtful, employee-centric tech stack, businesses can create a happier, more productive workplace—setting the stage for long-term success in an increasingly competitive business landscape.

The landscape of modern commuting is undergoing a silent transformation. As electric vehicles (EVs) gain traction among consumers, they’re not just changing how we drive—they’re reshaping workplace dynamics in subtle yet profound ways.

This shift towards electrification is more than a trend; it’s a fundamental change driven by environmental consciousness and technological advancement.

The Rise of Electric Vehicles

Electric vehicles are no longer a niche market. They’re rapidly becoming a mainstream choice for consumers, backed by government incentives and growing environmental awareness. The numbers tell a compelling story:

Last year, the U.S. was one of the world’s fastest-growing countries for EV sales, with a 50% year-over-year increase, according to BloombergNEF.

EVs represented 9.2% of new light-duty vehicle sales in the U.S. last year, accounting for about 1.6% of all light-duty registered vehicles. California leads the charge, with about 37% of all U.S.-registered EVs.

Looking ahead, the future seems bright for EVs. BNEF initially predicted U.S. EV registrations would grow at an average rate of 40% annually over the next five years, potentially reaching 26 million by 2028.

However, a revised forecast in April suggested a near-term slowdown, with 31% year-over-year sales growth expected in 2024.

Workplace Charging: A Game-Changerd

As EVs become more prevalent, the need for accessible charging infrastructure grows—especially at workplaces. Workplace charging stations are no longer just a perk; they’re becoming an essential amenity.

Roughly 70% of prime U.S. office buildings are now equipped with charging ports.
These stations offer various charging speeds, from slower Level 1 chargers to rapid DC fast charging options. For employees, workplace charging provides convenience and cost savings. For employers, it’s an opportunity to support sustainable commuting and enhance their green credentials.

Shifting Workplace Dynamics

The presence of EV chargers is subtly altering workplace behaviors and expectations:

  • Commuting patterns are evolving as employees plan their workdays around charging availability.
  • Hybrid work schedules are influencing peak charging times, with many employees prioritizing office days for vehicle charging.
  • Companies are finding that EV charging can be a powerful tool for attracting and retaining talent. According to CBRE’s Occupier Survey, 30% of companies favor offices with EV chargers, a preference that rises to 40% at large companies.

Challenges and Considerations

Implementing workplace charging isn’t without its hurdles. Employers must navigate:

  • Installation costs and infrastructure requirements
  • Fair allocation of charging spots
  • Potential increases in electricity demand

To address these challenges, companies can:

  • Conduct employee surveys to gauge interest and plan accordingly
  • Consult with utility providers to understand grid impacts
  • Establish clear policies for charging station use

Looking to the Future

As EV adoption continues to grow, we can expect to see significant changes in workplace infrastructure and technology.

The integration of renewable energy sources with charging stations is likely to become more common, aligning with broader sustainability goals. Advancements in charging technology may lead to reduced charging times, making workplace charging even more convenient for employees.

Additionally, as EVs become more prevalent, there will likely be increased pressure on workplaces to provide adequate charging facilities to meet growing demand. These developments will further cement the role of EVs in shaping workplace dynamics and commuting patterns.

How Wayleadr Can Help

Implementing and managing a workplace charging program can be complex, but solutions like Wayleadr can significantly simplify the process. Wayleadr offers a suite of tools designed to simplify EV charging management in the workplace.

These tools enable efficient allocation and rotation of charging spots, ensure fair access to charging infrastructure, optimize usage of charging stations, and provide data-driven insights for future planning.

With features like automated scheduling and real-time availability updates, Wayleadr empowers companies to seamlessly integrate EV charging into their workplace operations, enhancing employee satisfaction while maximizing the utilization of charging resources.

As the quiet revolution of EVs continues to unfold, workplaces that adapt and embrace this change will find themselves at the forefront of a more sustainable and employee-friendly future. The road ahead is electric, and it’s reshaping our work environments in ways we’re only beginning to understand.

Ready to power up your workplace for the electric future? Transform your office into a hub of sustainability and employee satisfaction – the road to a greener tomorrow starts here.